Applies To: All Event Organizers using HeyJom/HeloCity services globally, including Registration, EPC, Timing, Results, Photo Marketplace, Event Calendar, Advertising, White-Label Apps, and related services.
1. Purpose
This Acceptable Use Policy (“AUP”) ensures that all events hosted on HeyJom/HeloCity are safe, legal, ethical, and aligned with HeyJom/HeloCity’s mission to activate fitness and community responsibly worldwide.
This policy supplements the Online Registration Agreement and any other agreement between HeyJom/HeloCity and the Organizer.
2. Permitted Use
Organizers may use HeyJom/HeloCity only for lawful sports, fitness, recreational, community, or approved lifestyle events.
Events must:
- Comply with all applicable laws and regulations in the country or region where the event is held
- Obtain all required permits, licenses, insurance, and approvals
- Provide accurate and truthful event information
- Maintain reasonable safety standards for participants
3. Prohibited Events and Activities
Organizers must NOT use HeyJom/HeloCity for events that involve:
3.1 Illegal Activities
- Drug use or trafficking
- Unlicensed gambling
- Fraud, scams, or misleading promotions
- Any criminal activity
3.2 Dangerous or Unsafe Events
- Events without proper safety planning
- Activities with unreasonable risk of harm
- Violations of health, safety, or environmental regulations
3.3 Political or Extremist Activities
- Political campaigning or partisan rallies
- Events promoting hate, extremism, or discrimination
3.4 Offensive or Unethical Content
- Lewd, obscene, or violent content
- Harassment or discrimination
- Content that damages HeyJom/HeloCity’s reputation
4. Organizer Responsibilities
4.1 Event Compliance
Organizers must:
- Obtain permits and approvals
- Ensure participant safety planning
- Maintain appropriate insurance
4.2 Accurate Information
Organizers must:
- Provide correct event details
- Update changes promptly
- Honour participant entitlements
4.3 Financial Integrity
Organizers must:
- Use fair and transparent pricing
- Honour stated refund policies
- Avoid misleading marketing
4.4 Data Protection
Organizers must:
- Comply with applicable data-protection laws (e.g., PDPA, GDPR, or equivalent)
- Use participant data only for event purposes
- Not sell or misuse participant data
4.5 Platform Integrity
Organizers must NOT:
- Attempt to hack, copy, or reverse engineer HeyJom/HeloCity systems
- Bypass fees or payment systems
- Create fake registrations or bots
- Misuse white-label apps or APIs
5. Participant Safety & ESG Standards
Because HeyJom/HeloCity supports large-scale global events, organizers must meet minimum standards:
- Route or venue safety planning
- Medical support plan
- Crowd management
- Environmental responsibility
- Fair treatment of staff and volunteers
6. Payments and Refunds
Organizers must:
- Honour refund policies
- Inform HeyJom/HeloCity immediately if an event is cancelled or postponed
- Accept that participant refunds may be processed where required
7. Enforcement
HeyJom/HeloCity may take action if this policy is violated:
- Suspend event listing
- Freeze payouts
- Cancel registrations
- Terminate agreement
- Ban organizer
- Report to authorities if required
8. Reporting Violations
Reports can be sent to:
Email: support@heyjom.com
Subject: AUP Violation Report
HeyJom/HeloCity will investigate in good faith.
9. Policy Updates
HeyJom/HeloCity may update this policy as the platform expands globally. Continued use of HeyJom/HeloCity means acceptance of the updated policy.
10. Organizer Acknowledgement
By using HeyJom/HeloCity, the Organizer confirms:
- They have read and accepted this AUP
- Their event complies with all applicable laws
- HeyJom/HeloCity may suspend or terminate services if violated